Opinion: Know Your Locally-Based Companies : PetSmart

Viewpoints Opinion Column

Young woman and dog.
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Animals have continued to be adopted and cared for thanks to the products, providers, and services at PetSmart.

The retail company is a privately-owned company as of 2015, when an $8.7 billion acquisition was done.

The company has roughly 1,500 locations with about 55,000 employees in total and was named Forbes #47 largest privately-owned company in the 2016 consecutive year.

The company has been steadily growing over the past 5 years. The company was founded back in 1986 in Phoenix, Arizona by W.R. Ford Smith II and Jim Doughetry. PetSmart headquarters is located in Phoenix, Arizona as well.  

The company now sells animal products, animal services, camps and animal daycare in the United States, Canada, and Puerto Rico. The annual revenue for the past 4 years has been around $7 billion.

For reference, the company revenue in 2014 was $6.9 billion and the profit that same year was just around $419.5 million.

While profit, revenue, and operating income have been up since before 2014, the total assets for the company are down; Down $2.521 billion in 2014. Along with that, the total equity is down $1.093 billion in 2014 as well. A large competitor of PetSmart is PETCO, which came in second in the leading pet specialty chains number of stores in 2016.

The company owns many internal brands for their animal products, such as Simply Nourish, Authority, Grreat Choice, and Top Fin.

Pet Smart also owns PetsHotel, which was purchased in 2000. Locations for PetsHotel continue to be built across the US and Canada.

PetSmart Charities is a non-profit owned by PetSmart that raises money for local adoption groups. The charity is known for its Rescue Waggin’ program that creates trucks to transport adoptable dogs around the United States.

Since September 22, 2016, over 7 million pets have been adopted through PetSmart.

PetSmart has struggled with allegations from PETA, People for Ethical Treatment of Animals organization over the years with many different things.

PETA believes that the company breeds animals in warehouses and sells them in store, which is considered animal cruelty. It also claimed that PetSmart selling pest control cages is hypocritical because they also sell a wide variety of rodents in the store.

The allegations from PETA doesn’t stop there. In 2008, PETA released a press release that accused the largest vendor for PetSmart of neglect and cruelty to small animals.

There was a video released showing these. Following the allegation, there were more that stated non-veterinarians were neutering animals unsafely, animals living being thrown in the trash, live animals loose in the facility being killed intentionally, and sick animals being killed or left to die with no medical help.

An investigation was opened by PETA and found that the company, Rainbow World Exotics had done no wrong doing, besides the wrong neutering. PETA continues to fight those allegations. 


Three other suppliers for PetSmart continue to be under investigation opened by PETA for neglect and animal cruelty.

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