Tempe, Arizona – Friendship Village Tempe, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study. Friendship Village Tempe is proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.
The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers. Friendship Village Tempe serves more than 800 residents and 545 team members.
“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. “Friendship Village Tempe employees have a passion for serving seniors, and their dedication to its residents continually inspires me.”
J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States.
For more information about Friendship Village, visit www.FriendshipVillageAZ.com or call (480) 831-5000.
Life Care Services, An LCS Company, is the second-largest operator of senior living communities in the nation and has expertise in the management of both Life Plan Communities and rental communities. From independent living to assisted living, skilled nursing to memory care, Life Care Services has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. For more information, visit lifecareservices-seniorliving.com.
About Friendship Village Tempe
Since 1980, Friendship Village Tempe has set the standard in senior living and provided its residents with a fulfilling retirement lifestyle. As a Life Care community, Friendship Village offers independent living apartments and Garden Homes as well as a full continuum of care, including on-site assisted living, skilled nursing, and memory care residences and services. The community is managed by Life Care Services® and is a leading performer among the more than 140 communities managed by Life Care Services nationwide. In the most recent organizationwide Resident Satisfaction Awards, Friendship Village earned top marks from Life Care Services in seven categories: overall satisfaction, assisted living, community life services, environmental services, health center, marketing and sales, and resident health services. For more information about Friendship Village, call (480) 831-5000 or visit www.FriendshipVillageAZ.com.