Zion & Zion Study Reveals Who is Using Healthcare Voice Search and What For

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TEMPE, Ariz. (Oct. 24, 2018) From smartphones to smart speakers, consumers are searching with their voices. What exactly they are searching for when it comes to healthcare-related topics is explored in a new study from the market research team at Zion & Zion, a top-ranked, full-service national marketing agency. The full report is available here.


The findings of the report have numerous implications for the healthcare industry, including:


·         24% of consumers have searched for healthcare information by speaking a question into their voice-enabled devices, such as Amazon Echo, Google Home, or phones equipped with Siri or Google Assistant.


·         The most popular healthcare voice queries are those pertaining to symptoms or treatments of an ailment, disease, or other health condition—posed by 65% of consumers who have used their voice to ask a question of their voice-enabled devices. 32% have used their voice to search for a doctor or specialist.


·         The top reasons for not using voice-enabled devices to search for healthcare information are not having a need to do so (28%) and those who would rather type their question into a browser (26%).


This study, conducted by the Zion & Zion market research team, was based on a nationwide survey of 1,049 consumers (ages 18 and older) investigating how consumers are using voice-enabled devices to search for healthcare information. Authors of the study are Aric Zion, MS; Fred Petrovsky, MFA; and Thomas Hollmann, MBA, PhD.


About Zion & Zion

Based in Tempe, Ariz., Zion & Zion is a full-service national marketing firm specializing in marketing strategy, advertising, public relations, social media and interactive services. The work of the Zion & Zion team includes local, national and international brands, including ARS/Rescue Rooter, Bank 34, BD, Barro’s Pizza, Bill & Melinda Gates Foundation, Casino Del Sol, Chas Roberts, Sun Health, Westin Hotels & Resorts, University of Dubuque, and Verra Mobility. Learn more at www.zionandzion.com, follow @ZIONandZION on Twitter, follow Zion & Zion on LinkedIn, and Like ZIONandZIONAgency on Facebook.



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